Shipping & Delivery Policy
Shipping Rates for E-Bikes
- Free shipping on all e-bikes to NSW, ACT, VIC, QLD and SA.
- WA, NT and TAS: a flat $100 shipping surcharge per order.
- New Zealand: free shipping on all e-bikes.
- Accessories ship free.
- Prefer to collect? Free pickup is available from our metro locations.
Your shipping cost is shown at checkout before you pay.
Processing & Delivery Times
- Orders are processed within 1-2 business days. Orders placed on weekends or public holidays are processed on the next business day.
- Most orders arrive within 2-8 business days.
Delivery times are estimates only and may vary depending on courier schedules, location, weather conditions, and other circumstances outside our control.
Additional Freight Charges
We reserve the right to apply additional freight charges where courier surcharges apply. If an additional freight charge is required, we will contact you before dispatching your order.
Shipping Carriers
We ship using Team Global Express or local couriers, depending on the delivery location.
Tracking Information
Once your order has been shipped, you will receive a confirmation email with a tracking number.
Damaged or Lost Packages
If your order arrives damaged or does not arrive within the expected timeframe, please contact us at info@coogeebikes.com.au.
Returns & Refunds
For return and refund details, please email info@coogeebikes.com.au.
For any further questions, feel free to contact us at info@coogeebikes.com.au.
