Refunds & Returns Policy
At Coogee Bikes, we strive to provide high-quality e-bikes and excellent customer service. If you are not completely satisfied with your purchase, please review our Refunds & Returns policy below.
Returns
We accept returns within 14 days of delivery, provided that:
- The bike is unused, unassembled, and in its original sealed packaging.
- All accessories, manuals, and components are included.
- You have proof of purchase (order confirmation or receipt).
To initiate a return, contact us at info@coogeebikes.com.au with your order details. Once approved, we will provide return shipping instructions. Customers are responsible for return shipping costs unless the product is defective or incorrect.
Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5-7 business days and credited to your original payment method.
- Shipping fees are non-refundable unless the return is due to an error on our part.
Exchanges
We only replace items if they are defective or damaged upon arrival. If you need an exchange, contact us within 7 days of delivery with photos of the issue.
Non-Returnable Items
- Used or damaged products (unless defective upon arrival).
- Custom or personalized orders.
- Items returned after 14 days.
Warranty Claims
Every ride should be worry-free. Coogee Bikes' Warranty ensures your bike is covered.
Coverage
- Frame: 1 year
- Motor: 1 year
- Battery: 1 year
- Controller / Display: 1 year
We Cover:
- Manufacturer faults and defects
- Original purchasers with a valid receipt
We Don't Cover:
- Misuse (jumps, collisions, freestyle riding)
- Natural disasters or external damage (rust, debris, stains)
- Incorrect assembly or unauthorised repairs
- Wear-and-tear parts (tires, tubes, brake pads)
- Modifications or non-Coogee Bikes parts
How to Claim:
- Contact our Support Team at support@coogeebikes.com.au.
- If it's a manufacturer fault, we'll send a replacement part.
Important:
- Return items must be securely packed, shipping damage is not covered.
- Unauthorised modifications void your warranty.
Thank you for choosing Coogee Bikes — your adventure starts here!
