Shipping Policy

Shipping & Delivery Policy

Processing Time

• Orders are processed within 1-2 business days.
• Orders placed on weekends or holidays will be processed on the next business day.
  

Shipping Time & Rates

We offer free shipping across major Australian cities. Estimated delivery times:

• Metro Areas: 3-5 business days
• Regional Areas: 5-10 business days
• Remote Areas: 7-14 business days
  
  

Shipping Carriers

We ship using Team Global Express or Australia Post, depending on the delivery location.

Tracking Information

Once your order has been shipped, you will receive a confirmation email with a tracking number.

Damaged or Lost Packages

If your order arrives damaged or does not arrive within the expected timeframe, please contact us at info@coogeebikes.com.au.

Returns & Refunds

For return and refund details, please email info@coogeebikes.com.au.

For any further questions, feel free to contact us at info@coogeebikes.com.au.