Shipping & Delivery Policy
Processing Time
- Orders are processed within 1-2 business days.
- Orders placed on weekends or holidays will be processed on the next business day.
Shipping Time & Rates
We offer flat shipping across major Australian and New Zealand cities. Estimated delivery times:
- Metro Areas: 3-5 business days
- Regional Areas: 5-10 business days
-
Remote Areas: 7-14 business days
Please note that delivery times are estimates only and may vary depending on courier schedules, location, weather conditions, and other circumstances outside our control.
Additional Freight Charges
We reserves the right to apply additional freight charges where courier surcharges apply.
If an additional freight charge is required, we will contact you before dispatching your order.
Shipping Carriers
We ship using Team Global Express or local couriers, depending on the delivery location.
Tracking Information
Once your order has been shipped, you will receive a confirmation email with a tracking number.
Damaged or Lost Packages
If your order arrives damaged or does not arrive within the expected timeframe, please contact us at info@coogeebikes.com.au.
Returns & Refunds
For return and refund details, please email info@coogeebikes.com.au.
For any further questions, feel free to contact us at info@coogeebikes.com.au.
